Frequently Asked Questions
Duty free is the system of retail outlets that are exempt from the payment of certain local or national taxes and duties, which allows to reduce the price of represented goods. According to Eurasian Customs Union Customs Code, goods cannot be imported to the domestic market and can be sold only to the customers, who are leaving the territory of Eurasian Customs Union (countries-members of EACU are Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia).
You need to be a passenger leaving the territory of the customs union of the EAEU countries, in order to purchase goods in duty-free. Travelers leaving to Russia, Kazakhstan, Kyrgyzstan and Armenia cannot make purchases in duty-free.
MyDutyFree is the service for pre-ordering goods in "Belamarket Helen&Valery" store. Using the service, prior to departure, you can obtain relevant and comprehensive information, concerning the price and availability of the goods in "Belamarket Helen&Valery" store, as well as place a pre-order for the required goods at a discount of 7%.
A pre-order involves choosing items in duty free and pre-ordering them before you start your journey. Information about your pre-order is forwarded to staff in "Belamarket Helen&Valery" store. By the time you arrive at the border checkpoint, your order will have already been put together for you. You can collect it and pay for it at a pickup point. The pre-order service allows you to plan your purchase beforehand and save time at the border.
In order to place a pre-order, registration at mydutyfree.net. is required. This will allow you to view order history, create a wishlist and cancel orders. You can register using your social network accounts, such as VKontakte or Facebook.
To make a pre-order at our website, you need to select items from the list available and press the "Add-to-Cart" button. Having added items to your cart, place a pre-order. To do so, go to your cart, enter your name, approximate time of arrival at a border checkpoint and click the "Checkout" button. Information about your order will be sent to your e-mail address.
You can cancel your order through your personal account. You can also contact our customer support via email at firstname.lastname@example.org. If you want to add items or refuse from certain items in your order, tell the cashier directly in the store. For the goods that you add to the order in the store at the checkpoint the discount is applied.
Discount is applied to the purchase of goods in duty-free shops, a list of which is located on the website. To get a discount, you need to use MyDutyFree service at least 2 hours before your departure outside the Customs Union of the EAEU countries. With the help of the discount codes received on the website, you can purchase and pick up the goods at a reduced price directly at the selected duty free shop after passing the passport control. The discount is applied only to the products you have chosen through the Mydutyfree service.
The shops are located at border checkpoints after the customs and passport control zone on the Belarus side.
Payment is made at MyDutyFree pickup point after you have checked items in your purchase. You can pay for your purchase in Euros, US dollars, Belarusian rubles, Russian rubles. The store accepts Euro coins and Belarusian ruble coins for payment. The store also accepts cards of the following payment systems: Visa, Mastercard, Maestro.
MyDutyFree grants a discount of 7% on all items, presented on the website. Besides, we offer additional discounts for clients of our partners.
Currently partner discounts are not available for shops at border checkpoints.
In general, there are no restrictions relating to the sale of items in duty free stores. However, you should take into account that the country you are leaving for may have import restriction on specified goods - primarily, alcohol and tobacco. Please, learn importation rules of the country you are flying to before placing a pre-order.
If you purchased a product of inadequate quality, please contact us at +375 (29) 105-07-80.
Hər hansı problem zamanı bizim texniki dəstək xidmətinə müraciət edə bilərsinizsupport@mydutyfree.net